These Terms of Service ("Terms") govern access to and use of Relay and its related integrations, features, and support (the "Service"). The Service is provided by BioScout Services Inc., a British Columbia corporation doing business as Accel Bio ("we," "us," or "our").
By accepting these Terms or using the Service after being presented with them, you agree to these Terms. If you act for a business or other organization, you represent that you have authority to bind it, and "you" means that organization and its authorized users as applicable. If you do not agree, do not use the Service.
1. The Service
Relay is a business relationship intelligence tool. It imports information from supported connected accounts and uses that information to organize relationship history and provide analysis, recommendations, meeting preparation, and draft communications. Availability depends on your configuration and the features offered to your account.
Relay is independently operated by BioScout Services Inc. Connecting Close or another provider does not imply that the provider owns, endorses, or guarantees Relay.
2. Accounts and authorized use
You must be an adult with legal capacity to enter this agreement and must provide accurate account information. You are responsible for protecting your account credentials, managing access by your users, and promptly notifying us of suspected unauthorized access at matt@accel-bio.com.
You may connect only accounts and information that you are authorized to access and process. You are responsible for obtaining permissions and providing notices required for the collection, import, analysis, and disclosure of information through the Service, including processing by the providers described in the Privacy Policy. Connecting your organization's CRM does not by itself establish permission from every individual whose information it contains.
3. Close and other integrations
By authorizing an integration, you instruct us to access and process information from that account to provide the Service, including through background synchronization. The current Close integration is designed to read leads, contacts, related activities, and other supported CRM context; it does not write changes to your Close records through its import functionality. Close may grant broader OAuth permissions than Relay currently uses.
Third-party services are governed by their own agreements and policies. You are responsible for maintaining the accounts and permissions needed for the integration. We cannot guarantee the availability, completeness, accuracy, or continued compatibility of a third-party service or API.
You can disconnect a source or revoke its authorization. Disconnecting stops future access through the connection but does not necessarily delete imported records. Deletion is addressed in the Privacy Policy and available data-removal controls. Revoking or removing Relay access does not remove original records from your CRM.
4. Your information and our permitted use
You retain your rights in information you submit or connect to the Service ("Customer Data"). You grant us permission to access, copy, store, process, transmit, and display Customer Data to provide and support the Service, follow your authorized instructions, and meet applicable legal obligations. This permission includes processing by service providers described in the Privacy Policy and lasts only as needed for those purposes and lawful retention.
We retain rights in the Service, its software, design, and underlying technology. Subject to these Terms, we grant you a limited, non-exclusive right to use the Service for your business purposes during your authorized access period. These Terms do not transfer ownership of Customer Data to us.
5. AI outputs and your decisions
The Service may generate analysis, classifications, summaries, recommendations, and drafts using AI. Outputs may be incomplete, inaccurate, or inappropriate, and similar outputs may be generated for different users. You must review outputs and source records before relying on them or sending a communication.
You are responsible for your business decisions, outreach, and compliance with applicable marketing, communications, and privacy laws. The Service does not guarantee any particular sales result or replace professional advice. Do not use its outputs as the sole basis for decisions that have legal or similarly significant effects on individuals.
6. Acceptable use
You must not:
- Use the Service unlawfully, infringe another person's rights, or process information without proper authority.
- Use the Service for fraud, harassment, unlawful discrimination, or unlawful unsolicited communications.
- Attempt to access another customer's data, bypass access controls, introduce malicious code, or disrupt the Service.
- Copy, resell, or commercially redistribute the Service except under a written agreement with us.
- Upload or connect patient records, clinical records, or other highly sensitive personal information without a separate written agreement addressing that use.
7. Fees and separate agreements
Any fees, billing terms, subscription period, renewal terms, and cancellation terms will be stated in an order form, subscription offer, or other agreement accepted by you. These Terms do not independently create a charge or automatic renewal. You are responsible for third-party service fees you incur.
If a signed agreement with us conflicts with these Terms, the signed agreement controls to the extent of the conflict. An applicable data processing agreement controls conflicting provisions concerning the processing of personal information.
8. Privacy and confidentiality
Our handling of personal information is described in the Relay Privacy Policy at https://accel-bio.com/relay/privacy-policy. We will use non-public Customer Data for the purposes described in these Terms and that policy. You agree to respect confidential information belonging to us or other users and not disclose it without authorization or legal justification.
9. Changes, suspension, and termination
We may update the Service, maintain it, or change available integrations. We may suspend or terminate access where reasonably necessary to address a breach of these Terms, unlawful activity, a security risk, non-payment of agreed fees, or a legal requirement. Where practicable, we will provide notice and an opportunity to resolve the issue.
You may stop using the Service and request account closure by contacting matt@accel-bio.com, subject to any separately agreed subscription obligations. Following termination, your right to use the Service ends. Customer Data will be handled as described in the Privacy Policy and any applicable agreement.
10. Disclaimers and liability
To the extent permitted by law and except as expressly stated in a signed agreement, the Service is provided "as is" and "as available." We do not warrant that it will be uninterrupted, error-free, or suitable for every intended purpose, or that imported information or generated outputs will be complete or accurate.
To the extent permitted by law, neither party will be liable to the other under these Terms for indirect, incidental, special, or consequential losses, including lost profits or lost business opportunities. This exclusion does not apply to fraud, wilful misconduct, or liability that cannot lawfully be excluded. Any additional liability limitations must be stated in a separate agreement accepted by both parties.
Nothing in these Terms excludes rights or remedies that applicable law does not allow the parties to exclude.
11. Changes to these Terms
We may update these Terms and will identify the effective date of the updated version. We will provide reasonable notice of material changes before they take effect, except where an immediate change is required by law or necessary for security. Where required, we will obtain your acceptance. If you do not agree to a change, you may stop using the Service, subject to any rights or obligations in a separate agreement.
12. Governing law and general provisions
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to mandatory law, the courts of British Columbia have jurisdiction over disputes arising from these Terms.
If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. Provisions intended to survive termination, including ownership, lawful retention, confidentiality, liability, and dispute provisions, survive as applicable.
13. Contact
BioScout Services Inc. / Accel Bio
British Columbia, Canada
Email: matt@accel-bio.com